Shipping
Orders placed Monday through Thursday typically ship out the next business day. Orders placed on a weekend or holiday begin processing on the next available business day.
Once your order ships, you'll get a confirmation email with tracking info.
Domestic Orders Lightweight orders go out via USPS. Heavier shipments and wholesale orders ship UPS Ground.
If you'd like to require a signature for delivery to a residential address, just let us know when you place your order. SC Glassworks isn't responsible for packages lost or stolen after delivery to an address that didn't require a signature.
International Orders International orders ship via DHL Express or FedEx, depending on destination and rates at time of shipment. All international shipments are sent Delivered Duty Paid (DDP) — duties, taxes, and any other import fees are calculated and charged at checkout, so there shouldn't be surprise charges on delivery. In rare cases, your country's customs agency may still assess additional fees if import requirements weren't fully met at checkout; any such fees are the responsibility of the recipient.
Returns
We want you stoked on your fins. If something's not right, here's how returns work:
- Returns must be requested within 10 days of receiving your order. Reach out to us by email to get it started, and have your order number handy.
- Fins must be unused, unaltered, and in the condition you received them. We can't accept anything that's been ridden, modified, or damaged.
- Once we've received and inspected the return, we'll refund the price of the product (plus tax, if applicable). Original shipping charges aren't refundable, and you're responsible for return shipping costs.
- We'd recommend shipping returns with tracking and insurance — we're not able to issue refunds for items lost or damaged on the way back to us.
- Sale, clearance, and second-quality/"misfit" fins are final sale and not eligible for return or exchange.
Exchanges
Need a different size or template instead? Exchanges are a two-step process:
- Email us to start your return and let us know what you'd like instead.
- Place a new order for the replacement fin whenever you're ready — you'll be charged for the new item up front and refunded for the returned item once it's received and processed.
If you'd rather wait until your return is processed before ordering the replacement, that's fine too — just keep in mind popular templates and sizes can sell out, so don't wait too long.
Manufacturing Warranty
Every fin we build is backed by a 1-year limited warranty against manufacturing defects. If something's wrong with the way a fin was made, we'll make it right.
This warranty doesn't cover normal wear and tear, accidental damage, reef or rock strikes, heat warping, alterations made after purchase, or general misuse. We may ask you to send the fin back to us so we can take a look before approving a warranty claim, and proof of purchase is required. Our team makes the final call on whether a reported issue qualifies as a manufacturing defect.
Questions?
Reach out to us at support@scglassworks.com — we're happy to help.